Also no clear answer as to when Flip PDF will get updated to include a download function. Then I did not get a clear answer to how to assign audio variably to single and double pages - another FAQ should state that sound must be attached to single or double pages for the whole Flip book and user cannot mix single and double pages. She should have had ready answers to my questions AND they should also be FAQ, e.g., should be stated that the audio format must be mp3 - it took me a good week to get this vital information when I was using another extension.
The person assigned to my account has not been able to solve my audio challenges on her own and we have been held up on publishing our very first Flip PDF for because of this. Overall: Technical support from Hong Kong has been frustrating - very small window of awake time for sending and receiving messages immediately because of the time zone difference.
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